No, absolutely not! Your monthly subscription fees cover the use of equipment, office space and employee's salary. Charges for scanning, emailing as well as calling to any part of the world, is included in your monthly subscription plan. Also, there are no commitments or contracts to bind you to us, if you wish to leave. Plans are on a monthly basis, and once you choose to stop using our services, you may unsubscribe anytime.
We don't directly train our virtual assistants, as most of them come from professional backgrounds and have the requisite skills to perform your tasks. All our virtual assistants have an up to date knowledge on the latest software packages and technologies popularly used today. However, you may need to train them as to how your business works and the techniques you use in your work sphere. Giving a demo to your virtual assistant on what his/her tasks will be like, and how to perform them can be very fruitful to streamline your process.
Our VAs in VASPECT team work on any of your required days. However, we provide two days as day offs in a week to our VAs. Nevertheless, if you have a project that requires your VA to work on weekends/holidays, we are flexible to it- just give us some notice! And yes! All Vas at VASPECT are allowed to take leave in case of any health issues or any other personal reasons. VASPECT won't leave you stranded. All of our VAs have a back-up in case any emergency occurs.
You will be apprised by our customer relations manager and you will be given any option to upgrade your plan immediately, purchase additional hours at the rate of USD 15/hour or waiting for your next billing cycle.
VASPECT is opened 24/7 for 365 days of a year. Irrespective of any holiday, our executives are always trained to give our clients first priority.
You can be rest assured that your data is secure with us and under no circumstance will we share your information with anyone. We have a highly secure data centre with a Secured Socket Layer (SSL) of 256- bit encryption, thus keeping all your information confidential. Also, all our virtual assistants at Vaspect need to sign a Non-disclosure agreement (NDA), once they join us. Once, you share your confidential information at Vaspect, only the authorised person with proper rights will have access to those information. Also, we use secure sharing systems like LastPass, OnePassword,etc, to ensure confidentiality.
Surely you may! You may add your family members, friends and co-workers to your account, once you sign up for our services. All we need is your consent, their names and email address.
Yes our working plan is flexible to suit your needs. You can change your plan, i.e., is upgrade, downgrade or cancel your subscription at any point of time. As per our policy, we do not rollover unused hours to the next month, so, we advise you to choose your plan prudently as per your utilization requirements. All your tasks are strictly monitored by your single point of contact, the supervisor present on floor. He/she keeps a keen eye on your tasks and delegates it to the best possible VA with the prerequisite to complete it. Also, all our VAs at Vaspect go through a thorough interview process, as a result, all our VAs are assiduous, meticulous and conscientious and are there to make your process smooth running.
Yes. Your virtual assistant at Vaspect works in an office environment with all the necessary equipment, like computer, printer, scanner and a phone which can make ISD calls to anywhere in the world, to facilitate your process. However, in case you need any other equipment installed for the benefit of your process, we are happy to accommodate you, without any charges to you. All our virtual assistants are very adaptable to US culture; however, all of them speak neutral English with a neutral accent.