Yes our working plan is flexible to suit your needs. You can change your plan, i.e., is upgrade, downgrade or cancel your subscription at any point of time. As per our policy, we do not rollover unused hours to the next month, so, we advise you to choose your plan prudently as per your utilization requirements. All your tasks are strictly monitored by your single point of contact, the supervisor present on floor. He/she keeps a keen eye on your tasks and delegates it to the best possible VA with the prerequisite to complete it. Also, all our VAs at Vaspect go through a thorough interview process, as a result, all our VAs are assiduous, meticulous and conscientious and are there to make your process smooth running.